Aetna Emergency and Urgent Care Information

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As winter recess ends, the benefits team would like to wish you a safe and healthy new year! Should you need to seek Urgent or Emergency Care, please keep in mind the following information:

Aetna Mobile Application – We encourage you to add the Aetna Mobile App to your smart phone. The app has a feature that will locate the closest urgent care center, walk-in clinic, or emergency room based on your current location. You can learn more about this application here: Aetna Mobile.

Aetna Navigator & Member Services – You have a lot of information that you can access through

· Search in-network physicians, hospitals, dentists, behavioral health providers

· Register with Aetna – you must be a participant

· View claims

· Request a new ID card

· Change primary care physicians

Aetna Concierge Member Services is also available to assist participants of the faculty and staff medical plan: 800-905-7670.

Emergency Services – Knowing when to go to the Emergency Room or not can be a tough decision. The definition of an Emergency is “fear of loss or limb.” A car crash, signs of a heart attack, difficulty breathing, uncontrolled bleeding, and stroke symptoms are example of obvious emergencies that a person should seek Emergency Care for. Some common illness that may not require Emergency Care could be a rash, minor cut, fever, or a non-life threatening issue. If you are uncertain of what to do, call your physician. Most primary care and pediatricians have on call answering services that will put you in touch with your doctor. You also can consider using the Walk-in Clinics, Baylor Express Care, or an Urgent Care Center (see below for a few local providers).

Walk-in Clinics – Local Walk-In Clinics are part of the network. It seems like in any 5 miles radius, there is a pharmacy on the corner! CVS’s MinuteClinic, Walgreens Take Care Health and HEB’s RediClinic all have nurse practitioners that can treat you, and are in Aetna’s network. To view a listing, see the following: Walk In Clinics.

Baylor Express Care Center – Rice still maintains a relationship with the Baylor Express Care Center. The center offers treatment of minor illnesses and injuries for employees, residents, students, fellows, and their families. Appointments are recommended and the clinic strives for same day service! 713-798-9355.

Baylor Clinic

6620 Main Street

12th Floor, Suite 1250

Houston, Texas 77030

Doctor Express – Doctors Express is a local Urgent Care Center that many people at Rice have utilized and shared positives experiences. They have two local centers that are in-network and they have weekend hours:

Doctors Express Doctors Express – Washington Heights

5568 Weslayan Street 107 Yale Street, suite 200
Houston, TX 77005 Houston, TX 77070

Urgent Care for Kids – You may have seen the Urgent Care For Kids location on Kirby Drive (behind Shoe Doctor). This pediatric Urgent Care facility is in-network with our Aetna plan (HMO, POS, and HDHP) and are open weekends! Phone: 713-522-6800.

Urgent Care for Kids Houston Hours: Weekdays: 3pm-10pm and Weekends: 9am-9pm
5215 Kirby Drive Suite B
Houston, TX77005

Other commonly used Urgent Care Centers near Houston:

Nightlight Pediatric Urgent Care:

MedSpring Urgent Care:

PrimeUrgent Care: